Exchange and Return Policy – TM Perfume House

Exchange & Return Policy

Last Updated: 1 September 2026

At TM Perfume House, we want you to be happy with your fragrance. Our Exchange & Return Policy is designed to provide a fair and transparent exchange and replacement process.

1. Exchange & Return Eligibility

Exchange requests are accepted within 30 days from the date of delivery, subject to the conditions of this policy.

Fragrance-preference exchanges and genuine product-related issues are handled separately.

2. 30-Day Exchange Period

Customers must submit their exchange request within 30 days of receiving the order.

Requests submitted after 30 days will not be accepted.

3. Fragrance Preference Exchange

If you do not like the fragrance, you may request an exchange within 30 days, provided the product has only been lightly tested and is not substantially used.

Fragrance preference is subjective and is not considered a product defect.

4. Product Condition

For a fragrance-preference exchange, the product must:

- Be in its original packaging
- Be in resalable condition
- Not be substantially used
- Include applicable accessories and freebies

5. Light Testing / Trial

Customers may test the fragrance before requesting an exchange.

Light testing is permitted, but the product must not be substantially used or significantly consumed.

6. Used Product Restrictions

Products that have been substantially used or significantly consumed are not eligible for a fragrance-preference exchange.

Wrong, damaged, leaking, or genuine defective products are handled separately under this policy.

7. Wrong Product Received

If you receive the wrong product, TM Perfume House will arrange a free replacement after verification.

The issue must be reported within 24–48 hours of delivery with the required evidence, including a valid unboxing video.

8. Damaged / Leaking Product

If a product arrives damaged, broken, or leaking, TM Perfume House will provide a free replacement after verification.

The issue must be reported within 24–48 hours of delivery with the required evidence, including a valid unboxing video.

9. Defective Product

If a product has a genuine manufacturing or product defect, TM Perfume House will arrange a free replacement after verification.

A customer's personal dislike or preference for a fragrance is not considered a product defect.

10. Unboxing Video Requirement

For claims involving wrong, damaged, broken, leaking, missing, or defective products, a clear unboxing video is compulsory.

Without a valid unboxing video, TM Perfume House may not be able to verify or approve the claim.

11. Exchange & Pickup Charges

For a fragrance-preference exchange, applicable exchange or pickup charges will be borne by the customer.

The amount paid towards such charges will not be refunded in cash. It will remain available as store credit for a future order or applicable freebie.

For approved wrong, damaged, leaking, or genuine defective product claims, TM Perfume House will provide the replacement free of charge.

12. Replacement Process

Once an exchange or replacement request is approved:

- TM will inform the customer whether the product needs to be couriered back by the customer or whether TM will arrange a pickup.
- The returned product will be inspected upon receipt.
- Once verified, the replacement will be processed.
- The replacement will be dispatched by TM.

For approved wrong, damaged, leaking, or genuine defective product claims, TM will bear applicable return and replacement shipping charges where TM arranges the return.